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2017 Programme

Day 3 – Wednesday 8 March 2017

8:15 - 9:00

Networking

BREAKFAST AND SPONSORS’ EXHIBITION

9:00 - 11:00

GENERAL SESSION: WHERE IS THE INNOVATION?

9:00 - 9:10

OPENING REMARKS

9:05 - 9:50

INDEPENDENT & ALTERNATIVE HOSPITALITY BRANDS: DELIVERING INNOVATIVE EXPERIENCES IN A CHANGING MARKET

What can be learnt from alternative and niche hotels when it comes to delivering new and engaging experiences? Can they deliver models that are strong enough to safeguard them from competition from peer-to-peer players? What will the hotel of the future look like?

IN DISCUSSION WITH

9:50 - 10:40

IHIF LEADERS QUESTION TIME: HOW WILL CUSTOMERS’ NEEDS BE MET IN THE FUTURE?

A chance for the audience to join the debate on the customer experience, who is best positioned to serve them and who will ‘own’ the relationship with them as the market evolves.

IN DISCUSSION

11:15 - 12:15

BREAKOUT SESSIONS

11:00 - 12:00

SESSION 22 OPERATING MODEL BREAKOUT

LEASE v. MANAGEMENT CONTRACT

Examining the the latest trends across Europe and globally. How is the lease model evolving? Are management contracts on the way down? What are the new models?

11:00 - 12:00

SESSION 23 TALENT MANAGEMENT&RECRUITMENT BREAKOUT

FINDING & NURTURING HOSPITALITY TALENT

The hospitality industry relies on its workforce. How to find, support and grow the best talent to deliver on brand values and offer the best customer experience? What can hotels do to promote a more diverse workforce?

12:15 - 13:00

BREAKOUT SESSIONS

12:15 - 13:15

SESSION 24 OPERATING MODEL BREAKOUT

NEGOTIATING A FAIR FRANCHISE AGREEMENT

This session will look at what can and what cannot be negotiated in a franchise agreement, covering key legal and commercial issues such as term, termination, liquidated damages, the right to sell, centralised service fees and territorial exclusivity. A moderated debate between an owner and a brand representative.

IN DISCUSSION WITH

  • Jon Colley Chief Executive Officer, International Hotel Properties Limited (IHL)
  • Claus-Dieter Jandel Executive Vice President & Chief Development Officer , Steigenberger Hotel Group
INNOVATION LAB

PROMOTING A CULTURE OF INNOVATION IN HOSPITALITY

Innovation is a goal for many companies but a difficult one to put in practice. How can hospitality companies support a culture of innovation within their companies? What can be learnt from start-ups in the sector? What are the benefits of partnering with or creating innovation/start-up labs?

15:00 - 16:00

SESSION 14 COUNTRIES & REGIONS BREAKOUT

NEW BUSINESS OPPORTUNITIES IN CENTRAL & EASTERN EUROPE

As tourism and business travel are growing, transport links are improving, and local economies are performing well, where are the best opportunities for investors and hotel brands in the markets of Central and Eastern Europe?

IN DISCUSSION

  • Ben Godon Chief Executive Officer, Vision Hospitality Asset Management
  • Frida Hansen Director of Business Development , Steigenberger Hotel group

11:15 - 13:00

IN-THE-ROUND SESSIONS

In-the-round Table 1

Improving cost efficiency

In-the-round Tabel 2

Developing a winning concept

In-the-round Table 4

Innovation in construction

In-the-round Table 3

Place-making and sustainability

13:00 - 14:30

Networking

LUNCH