Wednesday 4th March 2020



09:00 - 09:05

Welcome Back

09:10 - 09:30

Beyond Disruption Keynote

The hospitality sector is now used to being disrupted. How can it respond to the major trends, concepts and technologies that hospitality investors and brands that are impacting it to stay ahead of the game?

09:20 - 09:55

Yields in Leisure: Why Everyone's Talking about Resorts

In the chase for yields, resorts are capturing investors and operators' attention. This panel will look at what makes resorts an attractive investment proposition in hospitality right now.

09:50 - 10:30

Innovation Panel: Diversification of Hospitality and Hotelification of Real Estate

Leaders of some of the most innovative hospitality and real estate companies share their views on the changing hotel and real estate sectors and what can be learnt from other asset classes to improve the user experience, as well as cross integration of hospitality into other real estate segments.

10:30 - 11:00

Closing Keynote: Redefining the Rules


Destination Development

11:30 - 13:00


Tech Hub

11:30 - 12:15

Tech Hub Masterclass

Get Real: AI & Its Impact on the Customer Experience

To what extent can AI improve the customer experience in hotels and its impact on staffing, operations and profitability?

12:30 - 13:15

Tech Hub

Decrypting blockchain

Understanding the opportunities of blockchain for data management and cryptocurrency i hospitality: how it works, who it is for, what is the regulation etc.


11:30 - 12:15

Stakeholder Alignment

With or Without You: How Do Brands Maintain Their Value to Owners?

In the rapidly evolving hospitality industry, can brands really maintain their value for owners when it comes to performance, profitability and real estate value?

12:30 - 13:15

Stakeholder Alignment

Moving Mountains: The Evolution in Management Contracts and Franchise Agreements

Once thought to be entirely immovable, brand new examples and case studies will, for the first time ever, reveal how management contracts and franchise agreements are evolving to meet the changing needs of all stakeholders.


11:30 - 12:15


The Impact of New F&B Concepts on Hotel Profitability

How is the next generation of F&B concepts inspiring hoteliers to change the rulebook and develop offerings that are enhancing the hotel experience as well as its financial performance?

MPS Puri – Chief Executive, Nira Hotels & Resorts

12:30 - 13:15


The Taste of Success: F&B Case Studies

From destination restaurants to grab & go offerings, hear from the companies who've changed the way they manage F&B and the impact it's had on their businesses.

01:30 - 03:00

Closing Networking Lunch

Hosted by

Questex Hospitality Group

Our Other Events

The Annual Hotel Conference (AHC)

7-8 October 2020
Manchester, UK

Mediterranean Resort & Hotel Real Estate Forum (MR&H)

19-21 October 2020
Tivoli Marina Vilamoura, Portugal

Israel Hotel Investment Summit (IHIS)

20–21 November 2019
Hilton, Tel Aviv