Technology is changing the face of hospitality - whether it is improving hotel’s operations and guest experiences, or disrupting the industry.

A new area was launched at IHIF 2018 - the Hotel Tech Hub, which provided a space where delegates learned more about the latest technology via presentations, interactive discussions, masterclasses and demos.

The Tech Hub ran from Monday to Wednesday in Bellevue room, below is the programme that took place during IHIF 2018. 

Monday 5th March

14:00 - 18:00
Hospitality Technology Exhibition and Demonstrations

Tuesday 6th March

09:00- 18:00 
Hospitality Technology Exhibition and Demonstrations
Decoding Hotel Technology Trends
A panel of hoteliers look at key hotel tech trends and discuss whether they are likely to invest in them for their company and why. Panellists and the audience will vote on each technology to decide whether they’re worth investing in or not: AI, Robotics, IoT, Virtual front desk, On-property tech, Other.
Moderated by: 

Michael McCartan, Managing Director for Europe, the Middle East and Africa, Duetto

In conversation with:

Julie Fawcett, Managing Director, Qbic Hotels
Marloes Knippenberg, CEO of International Hospitality Development, Kerten Capital
Martin Stegner, Chief Information Officer, Novum Hospitality
Hubert Viriot, CEO, YOTEL

Experience Innovation: Tech start-up lightning pitches
A series of short pitches from hospitality tech start-ups.
15:00 - 15:40
All About Data: Managing Data to Deliver Better Services Safely and Cost-Effectively
  • Collecting & tracking consumer data: methods, best uses and regulatory requirements
  • Putting in place the right revenue management strategy for a hotel
  • Promoting operational efficiency through effective data management
Moderated by:

Rom Hendler, Founder and Managing Partner, InnoVel

In conversation with:

Klaus Kohlmayr, Chief Evangelist, ‎IDeaS Revenue Solutions
Michael Levie, Founder and Chief Operations Officer, citizenM
Pieter van Tilburg, Founder and CEO, ‎CityHub

15:40 - 16:00
Cybersecurity Brief: An overview of key cybersecurity challenges in hospitality and how to address them

Peter Erceg, Senior Vice President Global Cyber & Technology, Lockton

16:30 – 17:30
Getting Digital: Customer Engagement & e-Commerce
  • Assessing new digital distribution channels: how do they work for hotels?
  • Examining the effectiveness of digital tools to increase loyalty
  • Using social media to embrace each hotel community individually
Moderated by: 

Joanne Dreyfus, THL Lead Partner, Deloitte France

In conversation with:

Mark Fenelon, Group Managing Director, Clink Hostels
Carmen Hui, Commercial Director, Owner Partnerships, Booking.com
Emma Smith, CEO, Envolve Technology
Doros Theodorou, ‎Chief Commercial Officer, MEININGER Hotels

Experience Innovation: Tech start-up lightning pitches
A series of short pitches from hospitality tech start-ups.

Wednesday 7th March

09:00 - 18:00
Hospitality Technology Exhibition and Demonstrations
11:20 -12:20
Promoting Tech Innovation in Hospitality: Start-ups & Incubators
  • Assessing the state of the hospitality tech scene: how healthy is it, where are the best start-up scenes?
  • Incubators, accelerators, VCs etc.: what organisations offer the best support for hospitality tech start-ups?
  • What are investors and hoteliers looking for in terms of technology partners for the sector?
  • Success stories and crashes: learning best practice and overcoming challenges from other hotel tech start-ups
Moderated by:

Xavier Trias Arraut, Partner, Spain, EY

In conversation with:

Mariano Albera, CTO, Expedia Affiliate Network (EAN)

Markus Förder, CFO, Alpina Partners

Jens Lapinski, CEO & Founder, AngelInvest 

Hansjörg Sage, Co-General Manager, Horeca.digital METRO AG

12:30- 13:15
Experience Innovation: Tech start-up lightning pitches A series of pitches from hospitality tech start-ups.

Tech Hub Sponsors

Hosted by

Questex Hospitality Group

Our Other Events

The Annual Hotel Conference

10-11 October 2018
Manchester, UK

Mediterranean Resort & Hotel Real Estate Forum

17-19 October 2018
Athens, Greece

Israel Hotel Investment Summit

19-20 November 2018
Tel Aviv, Israel