Technology is changing the face of hospitality - whether it is improving a hotel’s operations and guest experience or disrupting the industry.

The IHIF Hotel Tech Hub provides a space where hotel owners, operators and their partners can gain the tools to understand the latest technology trends and how to use them to grow asset value, improve customer engagement and gain competitive advantage via presentations, interactive discussions, masterclasses and demos.

The IHIF Hotel Tech Hub will run from Monday 4 March to Wednesday 6 March in Bellevue room, below is the programme, please keep an eye out for further updates.

*Please note the agenda is subject to change. To view the full conference programme please click here.

Monday 4th March

14:00 - 18:00 Hospitality Technology Exhibition and Demonstrations

Tuesday 5th March

09:00- 18:00 Hospitality Technology Exhibition and Demonstrations

12:00-13:00 Panel

Get Tech for Success

  • 12.00-12.30 CIO Chat: Upgrading IT Systems to Improve Efficiencies, Revenues and the Customer Experience

David Turnbull, Founding Partner, Techtalk.travel
In conversation with:
Laura Miller, CIO, IHG
Yanick Larose, Vice President, R&D-NBU, Amadeus

  • 12.30-13.00 Panel: Technology Implementation & The Impact on Profit
    Michael Schäffner,
    Director DACH, Duetto
    In conversation with:

Thomas Hagemann, COO, MEININGER Hotels Limited
Erik Jacobs, Partner, HORECA Investment Partners BV

14:00-14:45 Masterclass

Tech Masterclasses
Short talks introducing the need-to-know points of major tech trends in hospitality.

  • 14.00-14.25 PropTech: What’s in it for Hotels? Equiem
  • 14.25-14.50 AI: De-risking Investments with Hotel Brand DNA AI analytics - Travelsify

15:00 - 16:00 Panel

Blending Technology and the Customer Experience: How to Make It Work?

How to tie technology to the customer? As well as cutting costs and simplifying processes, technology is removing points of human interaction: how to balance human interaction and convenience? What technologies are essential for customers?
David Samson, Associate Director, Travel, Hospitality and Leisure (THL) Practice, Deloitte
In conversation with:
Maud Bailly, Chief Digital Officer, AccorHotels
Lisa Bovio, Chief Commercial Officer, Yotel
Victor Fernández, Chief Executive Officer, Room Mate Group
Thomas Page
, Partner, Head of Hotels & Leisure, CMS

16:30 - 17:30 Panel

Access All Areas: Reaching Consumers in the Digital World

How to know your customers and reach them through digital channels? Measuring customer behaviour, capturing their wishes and distribute to them via digital channels, including mobile offerings, social media and payment solutions.
Jorge Schoenenberger, Partner - THS EMEA Leader, Deloitte
In conversation with:
Philipp S. Ingenillem, Partner, Online-Birds Hotel Marketing Solutions Tess Mattisson, Director of European Marketing, Choice Hotels
Susan Spinney, VP Owner Relations, Expedia Group
Fernando Vives, Chief Commercial Officer, NH Hotel Group

17:30-18:00 Experience Innovation: Tech start-up lightning pitches

A series of short pitches from hospitality tech start-ups.

Wednesday 6th March

09:00 - 18:00 Hospitality Technology Exhibition and Demonstrations

11:30 -12:15 Masterclass

Tech Masterclasses

Short talks introducing the need-to-know points of major tech trends in hospitality.

  • 11.30-11.50 Mastering Data Analytics for Hotels - Juyo Analytics
  • 11.50-12.10 The People Business: Technology solutions to win the war on attracting, and retaining, top talent - Beekeeper
  • 12.10-12.30 Enhancing the Guest Experience with Personalized Self-Guided Routes and Local Recommendations - Arrivedo

12:30- 13:30 Panel

Tech Start-Up Innovation: Partnering to Lead Hospitality Tech

How can hospitality companies benefit from being involved in the tech start-up scene? Discussing partnerships between hospitality companies and the tech start-up scene to further innovation.
Ian Millar, Manager of Inst. of Business Creativity & Senior Lecturer, Ecole hôtelière de Lausanne
In conversation with:
Carson Booth, Chief Executive Officer, SnapShot GmbH
Timo E. Kettern, Director, IT, Event Hotels
Hampus Ljunggren, Head of Strategy, Travel Appeal
Florian Montag, Co-Founder, Hotelhero
Wytze van den Berg, Managing Director Netherlands & Belgium, Best Western

To see the full Hotel Tech Hub Programme please click here

Hotel Tech Hub Sponsors

Hosted by

Questex Hospitality Group

Our Other Events

The Annual Hotel Conference (AHC)

9-10- October 2019
Manchester, UK

Mediterranean Resort & Hotel Real Estate Forum (MR&H)

Exact dates and location to be confirmed in due course

Israel Hotel Investment Summit (IHIS)

Exact dates and location to be confirmed in due course

Asia Pacific Hotel Investment Conference (APHIC)

Exact dates and location to be confirmed in due course